Seems that for three weeks the Service Desk needs to be manned between 09h00 and 13h00 on Saturday.
The only reason for this is that there are quite a few E2 users working on the weekend and they need support.
So last week it was Tanya, Andrew today and me next weekend.
There is really no need at all as Hinckley can do all of this with my web-based system. Heck the Service Desk does nothing different than use that!