Sarah from the Presto customer experience team got in touch last week to get some additional feedback on my Presto Subscription Suspended post. I was put in touch with Ricki, their Head of Product & Operations, to organise a catch up phone call to run through my experiences.
We had a phone call today and talked through the issues I had, what was on my wishlist (trailers, Xbox One app and the return of rotten tomato ratings) and how Presto compared to other services such as Stan and Netflix. There are plans to refresh the mobile apps and I'm hopeful that further down the line it will improve.
At any rate it's good to know that they're aware of the issues and are working on getting it sorted. It's not often you'll have a company reach out and actively take an interest in feedback so thanks for that.